This Privacy Policy describes how Triplovia ("Company", "we", "our", "us") collects, uses, processes and protects personal information of Users ("User", "you") when using the Triplovia website, booking platform and official communication channels.
By using the Triplovia Platform, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
Triplovia may collect the following types of information:
Personal Information
- Full name
- Phone number
- Email address
- Address details where required
- Government ID details where required for bookings
Booking Information
- Guest names
- Travel dates
- Property preferences
- Special requests
- Passenger details
Payment Information
- Transaction details
- Payment status
- Billing details
Note: Triplovia does NOT store debit/credit card numbers. Payments are processed through secure third-party payment gateways.
Technical Information
- IP address
- Device information
- Browser type
- Access time
- Platform usage data
Communication Information
- WhatsApp conversations
- Customer support communications
- Email communications
How We Use Information
Triplovia uses collected information for:
- Processing bookings
- Providing customer support
- Sending booking confirmations
- Communicating service updates
- Fraud prevention
- Legal compliance
- Improving platform performance
- Resolving disputes
- Sending important service notifications
Triplovia does not sell personal information to unauthorized third parties.
Information Sharing
Triplovia may share User information only where necessary:
- With Service Providers: Information required for booking fulfillment may be shared with hotels, transport operators, rental partners and activity providers.
- With Payment Partners: Payment data may be processed by secure payment gateway providers.
- With Government Authorities: Information may be shared if required by law or regulatory authorities.
- With Technology Providers: Platform vendors may process limited data required for service delivery.
Triplovia does not share personal data for marketing by third parties without User consent.
Data Security
Triplovia takes reasonable security measures to protect User data including secure access controls, limited internal data access, payment gateway encryption, and platform security practices.
However, no online system is completely secure and Triplovia cannot guarantee absolute data security. Users acknowledge that information shared online is at their own risk.
Data Retention
Triplovia may retain User data for:
- Booking history records
- Legal compliance
- Tax compliance
- Dispute resolution
- Fraud prevention
Data may be retained even after account closure where legally required.
User Responsibilities
Users are responsible for providing accurate information, protecting login credentials, not sharing OTPs, and using secure devices. Triplovia shall not be responsible for data loss due to User negligence.
Cookies and Tracking
Triplovia may use cookies or similar technologies to improve user experience, analyze platform usage, and remember user preferences. Users may disable cookies through browser settings, though some features may not function properly.
Third Party Links
The Platform may contain links to third party services. Triplovia is not responsible for privacy practices of third party websites or service providers. Users are advised to review third party privacy policies.
Children's Privacy
Triplovia services are not intended for individuals below 18 years of age. We do not knowingly collect personal data from minors. If such data is discovered, Triplovia reserves the right to delete such information.
User Rights
Users may request correction of inaccurate data, update of contact details, or deletion of account where possible. Such requests may be subject to legal retention requirements.
Fraud Prevention
Triplovia may use User data to detect fraud and prevent misuse of the Platform. Accounts suspected of fraud may be restricted.
Policy Updates
Triplovia reserves the right to update this Privacy Policy at any time. Updated versions shall be effective upon publication on the Platform. Users are advised to review the policy periodically. Continued use of the Platform constitutes acceptance of updates.
Consent
By using the Platform and providing information, Users consent to data collection, data processing, data sharing for booking fulfillment, and communication related to bookings.
Contact Information
For privacy related queries, Users may contact:
- Triplovia
- Email: triplovia@gmail.com
- Phone: +91 91138 87712
- Address: First floor, 612, Honnavar Areangadi Road, Near BSNL Office, Hosakuli, Uttarakannada, Karnataka - 581334